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Broken Beak Policies

Community. Sustainability. Service. Here's how we do it.

Customer Care

At Broken Beak Coffee customer care is a top priority. We believe that our success is directly tied to your satisfaction and we strive to go above and beyond to meet your needs. Whether you have a question about one of our products, need help with an order, or just want some advice about coffee, we are here to assist you.

We are committed to providing excellent service and making sure that you are completely satisfied. If you have any concerns or issues, please don't hesitate to contact us. We will do everything we can to resolve them and ensure that your needs are met.

Privacy & Safety

Broken Beak Coffee LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit or use our websites, mobile apps, or other online products or services (collectively, "Services").

We may collect information about you when you provide it to us, when you use our Services, and when you interact with us or third parties. This information includes:

  • Personal information, such as your name, email address, phone number, and location

  • Demographic information, such as your age, gender, and interests

  • Information about your devices, such as device type, IP address, and unique device identifiers

  • Usage information, such as how you use our Services and what content you view

We may use this information to:

  • Provide and improve our Services

  • Communicate with you, including by sending you promotional and marketing materials

  • Personalize your experience, including by showing you content that is tailored to your interests

  • Analyze and understand how our Services are used

  • Protect against and prevent fraud, unauthorized transactions, and other legal violations

We may share your information with third parties, including:

  • Service providers, such as hosting and payment processing companies

  • Advertisers and advertising networks, to show you targeted ads

  • Social media and other websites, when you interact with our content on those platforms

  • Legal authorities, in response to a valid request

We take appropriate technical and organizational measures to protect your information against unauthorized access, use, or disclosure. However, no security measures are perfect, and we cannot guarantee the security of your information.

By using our Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.


We may change our Privacy Policy from time to time. We encourage you to review the Privacy Policy whenever you access our Services to stay informed about our information practices and your choices.

Wholesale Inquiries

Broken Beak offers a range of expertly-sourced, high-quality, freshly roasted coffees to cafes, restaurants, and other businesses looking to elevate their beverage program.

We understand that the coffee you serve is a reflection of your business and are committed to helping you select the perfect coffees to make it shine. Ongoing support and training are available to ensure that your staff are well-equipped to serve and educate customers about our coffee.


We also offer promotional materials and marketing support to help you drive coffee sales.


Partnering with us allows you to offer your customers a truly exceptional coffee experience.

Payment Methods

- Credit / Debit Cards

- Offline Payments

Payment Methods
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